Return and refund

• All food products and boxes that contain food materials are not returnable, exchangeable, or refundable after delivery, in accordance with food safety requirements.

• The customer bears responsibility for inspecting the order upon receipt, and receipt of the order is an acknowledgment of its integrity and conformity.

• Replacement will only be considered if there is damage or a proven error in the order, provided that it is reported within 24 hours of receipt and clear photos are provided.

• The facility does not bear any responsibility for improper storage or use after delivery.

• Shipping fees and commissions are non-refundable.

• By completing the purchase process, the customer acknowledges his agreement to this policy, and this acknowledgment is considered a legal proof binding on both parties.